Privacy Policy
Control-NI is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information when you use our assistive technology services.
Last updated: June 2025
Contact: +44 (0) 2890 431830 | 91 Sicily Park, Belfast BT10 0AP
Personal Information
- Name, contact details (phone, email, address)
- Medical condition information relevant to assistive technology needs
- Home assessment details and accessibility requirements
- Payment and billing information
Technical Information
- Environmental Control System usage data
- Device settings and preferences
- System performance and maintenance logs
- Website usage analytics
- Provide personalized assistive technology consultations and installations
- Configure and maintain Environmental Control Systems
- Process payments and manage billing
- Provide technical support and emergency assistance
- Improve our services and develop new assistive technologies
- Comply with healthcare and safety regulations
- Send service updates and maintenance reminders
Security Measures
- Encrypted data transmission and storage
- Secure access controls and authentication
- Regular security audits and updates
- Staff training on data protection procedures
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. You have the right to access, rectify, erase, or restrict processing of your personal data.
We do not sell or rent your personal information. We may share data only in these circumstances:
- With healthcare professionals involved in your care (with consent)
- With technical partners for system installation and maintenance
- For emergency services when safety is at risk
- When required by law or regulatory authorities
- With your explicit consent for specific purposes
Access & Control
- Request copies of your personal data
- Correct inaccurate information
- Delete your data (subject to legal requirements)
- Restrict processing of your data
Communication Preferences
- Opt out of marketing communications
- Choose notification preferences
- Update contact information
- Request data portability
- Service Records: Retained for 7 years after service completion
- Medical Information: Kept in accordance with healthcare record requirements
- Financial Data: Stored for 6 years for accounting and tax purposes
- System Logs: Maintained for 12 months for technical support
- Marketing Data: Deleted upon unsubscribe request
Essential Cookies
Required for website functionality, including accessibility preferences and secure forms.
Analytics Cookies
Help us understand website usage to improve user experience (with your consent).
Managing Cookies
You can control cookie settings through our consent banner or your browser preferences.
Data Protection Officer
Email: privacy@control-ni.com
Phone: +44 (0) 2890 431830
Address: 91 Sicily Park, Belfast BT10 0AP
Regulatory Authority
If you have concerns about our data handling, you can contact the Information Commissioner's Office (ICO):
Website: ico.org.uk | Phone: 0303 123 1113
We may update this privacy policy to reflect changes in our services or legal requirements. We will notify you of significant changes by email or through our website. The current version is always available at control-ni.com/privacy-policy.